Swift Cart, your satisfaction is our priority. If you are not entirely happy with your purchase, we’re here to help with a smooth and fair refund process.

 

✅ Eligibility for Refund

You may request a refund within 30 days of receiving your order.

The product must be:

Unused and in its original packaging

In the same condition you received it

Accompanied by a valid proof of purchase (order number or invoice)

 

❌ Non-Refundable Items

Products that are damaged due to misuse or negligence

Items returned after 30 days

Certain personal care or hygiene items (unless defective)

Sale items, unless they arrive damaged or defective

 

🔁 Return & Refund Process

1. Request: Contact us via Facebook Messenger or through our website’s support form with your order number and reason for return.

2. Verification: Our support team will verify your request and guide you through the return process.

3. Return: You will need to send the product to our return address (we’ll provide it upon confirmation).

4. Inspection: Once we receive and inspect the item, we will notify you of the status.

5. Refund: If approved, your refund will be processed to your original payment method or via mobile banking within 7 working days.

 

🚚 Return Shipping

Customers are responsible for the return shipping cost unless the product was damaged, defective, or incorrect upon delivery.

 

📦 Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us within 3 days of delivery.

 

📞 Need Help?

We’re always here for you. Contact our support team through:

Facebook Page: Swift Cart Facebook

Website: test.swiftcartnow.com